ITIL® and Me

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Browsing Posts in What Others Say

The ServiceNow Gamification Obituary

April 29, 2013 2 comments

On April 29th, 2013, Omniquest went to join its buzzword brethren in the technology afterlife.  Originally born on January 24th, 2011, Omniquest came about from the crazy mind of Michael Slabodnick after the helpdesk manager at his local place of employment brought forth a Gartner whitepaper written by Jarod Greene (http://www.gartner.com/id=1839417).  Wanting to show off [...]

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Just Another Day, Technology, What Others Say none

ITSM Reading List

October 16, 2011 No comments

So tomorrow is my first day at a new place of work. One of the reasons why I took the new job isn’t because it’s an epitome of ITSM and a place where everything is perfect – such a place probably doesn’t exist and sounds terribly boring anyway (I like challenges). So I’m going into [...]

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Lessons Learned, Observations, Opinion, What Others Say none

Yet Again – Culture is Mentioned

October 5, 2010 No comments

Take a look at the IT Skeptic’s latest post regarding underspending:  http://www.itskeptic.org/why-it-projects-fail-underspend.  I’m not going to claim to be a genius, but without even reading the post I knew right away where the underspending is; people.  In the post he even mentions how we underspend on changing culture, which is a key success factor if [...]

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Great Things from itSMf Fusion 10!

September 22, 2010 No comments

It’s been a great few days at the itSMF Fusion 10 conference and I have to say I definitely had a great time.  Met a lot of brilliant people, came across some new and useful information (as well as not so new information – but that’s expected), and I had opportunities to meet some other [...]

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