Lessons Learned - ITIL® and Me

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Michael on The ServiceNow Gamification Obituary
Tim Deniston on The ServiceNow Gamification Obituary
J Cherney on If 5% of Companies Have Successfully Implemented CMDB, Who Really Knows What They’re Doing?
Michael on The Dark Side of Pink 13
Shane Huesdon on The Dark Side of Pink 13

Browsing Posts in Lessons Learned

So another conference has come and gone. As in the past, I can’t help but create a post conference wrap-up of lessons learned. Unfortunately, this one will be a bit different as it’s now from the perspective of someone that has joined the Dark Side. And yes, not only does the Dark Side have cookies [...]

Just Another Day, Lessons Learned, Observations none

Gamification? Not So Fast…

October 22, 2012 Michael No comments

Despite the fact that my “gamification fame” has fallen into the deep annals of my past, I still can’t help to come across news or articles of the topic. Recently (I started this draft recently afterwards, but it’s been some time now), someone had posted a question on the Back2ITSM Facebook group asking for interpretations [...]

Lessons Learned, Observations, Opinion none

So Long, and Thanks for All the…ITSM?

July 12, 2012 Michael 2 comments

How quickly time has passed. It seems like it was only a few months ago in which I was a youthful and naive ITSM practitioner, recently hired on to work as a ServiceNow (I’ll miss you hyphen) administrator and ready to go out and make a name for myself in the ITSM space. Oh wait, [...]

Lessons Learned, Rants none

If 5% of Companies Have Successfully Implemented CMDB, Who Really Knows What They’re Doing?

April 4, 2012 Michael 1 comment

You’ll have to pardon me if this blog article is a bit of a rant, but it will be one so I’ll warn you in case you’d rather spend a few minutes watching the next famous furry animal make some dumb face on Youtube (I still crack up at the dramatic look video). During the [...]

Lessons Learned, Observations, Rants none