ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Observations

So another conference has come and gone.  As in the past, I can’t help but create a post conference wrap-up of lessons learned.  Unfortunately, this one will be a bit different as it’s now from the perspective of someone that has joined the Dark Side.  And yes, not only does the Dark Side have cookies [...]

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I usually like to keep my “end of the year” posts very simple.  I think my entry last year had a theme that went “so long 2011; don’t let the door hit you on the way out,” and if I weren’t lazy I’d go back to read it for certainty.  Fortunately, I’m going to keep [...]

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Being a person that works with technology in the 21st century, I just can’t help but draw parallels of my everyday experiences to today’s technological fads. This past Saturday, I was sitting in synagogue and happily enjoying my “unplugged” time (I try to practice the Sabbath Manifesto, even though I’m not always 100% successful) and [...]

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Despite the fact that my “gamification fame” has fallen into the deep annals of my past, I still can’t help to come across news or articles of the topic.  Recently (I started this draft recently afterwards, but it’s been some time now), someone had posted a question on the Back2ITSM Facebook group asking for interpretations [...]

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