ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Lessons Learned

I can’t even recall how many times I’ve been in this situation:  A new release goes out and several new features aren’t working properly.  Worse yet, existing functionality is now compromised.  This was a common occurrence during my incident management days, and I hear about it throughout the IT Service Management world.  The absolute worst […]

****** Non-Spoiler Alert ****** If you’re reading The Phoenix Project and are sitting on the edge of your seat, just waiting to know the outcome, then…feel free to keep reading this post.  This is a novel about IT, and there’s certainly no reason to think it doesn’t have a bit (or a lot) of fantasy […]

So another conference has come and gone.  As in the past, I can’t help but create a post conference wrap-up of lessons learned.  Unfortunately, this one will be a bit different as it’s now from the perspective of someone that has joined the Dark Side.  And yes, not only does the Dark Side have cookies […]

Despite the fact that my “gamification fame” has fallen into the deep annals of my past, I still can’t help to come across news or articles of the topic.  Recently (I started this draft recently afterwards, but it’s been some time now), someone had posted a question on the Back2ITSM Facebook group asking for interpretations […]