ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Observations

I can’t even recall how many times I’ve been in this situation:  A new release goes out and several new features aren’t working properly.  Worse yet, existing functionality is now compromised.  This was a common occurrence during my incident management days, and I hear about it throughout the IT Service Management world.  The absolute worst […]

Dearest Microsoft Outlook,   We’ve been together since, wow…it’s been so long I almost can’t remember…at least since the year 2000, when I began my first IT job at Chemical Abstracts.  Ok, so we did frolic together a little before that time, but those were personal POP email addresses and it didn’t really count.  No, […]

It’s been a while since I’ve written a post, and honestly, it’s because life as a consultant in the ITSM world keeps me damn busy.  Alas, it’s that time again where I’m switching employers.  Fortunately, and now unfortunately, I had the chance to work with my original “ITSM Crew” from several years ago. Since my […]

I’ve been hearing and reading so many “ITSM is dead” and “IT is dead” statements that I couldn’t simply ignore the propaganda and sit here without some kind of generic response, akin to something The IT Skeptic might state as these being “Attention-seeking declarations of death.”  I can’t exactly explain the reason for wanting to […]