ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in What Others Say

****** Non-Spoiler Alert ****** If you’re reading The Phoenix Project and are sitting on the edge of your seat, just waiting to know the outcome, then…feel free to keep reading this post.  This is a novel about IT, and there’s certainly no reason to think it doesn’t have a bit (or a lot) of fantasy […]

I’ve been noticing a few things on Twitter lately regarding getting IT aligned with the business and the importance of understanding what the business side actually does to provide value.  Usually my eyes just pass by this kind of knowledge with a minor thought in my head of “duh,” but it’s starting to bother me […]

On April 29th, 2013, Omniquest went to join its buzzword brethren in the technology afterlife.  Originally born on January 24th, 2011, Omniquest came about from the crazy mind of Michael Slabodnick after the helpdesk manager at his local place of employment brought forth a Gartner whitepaper written by Jarod Greene (  Wanting to show off […]

So tomorrow is my first day at a new place of work. One of the reasons why I took the new job isn’t because it’s an epitome of ITSM and a place where everything is perfect – such a place probably doesn’t exist and sounds terribly boring anyway (I like challenges). So I’m going into […]